500+
Landlords
20,000+
Units
$15M
Rental payment volume
Rentroom is a property management platform for landlords and tenants: a web app for landlords and supers, and an iOS app for tenants. The product covers leases, rent collection, maintenance, tenant communication, and day-to-day property operations across 500+ landlords, 20,000+ units, and $15M in rental payment volume.
I built the maintenance workflow across both sides of the product. The key product move was turning maintenance from scattered texts and calls into a shared ticket record across tenant, landlord, and SMS communication. Tenants could submit a ticket from the iOS app with photos and a short description. Landlords and supers could monitor, triage, and respond from the web app. Messaging was tied to the ticket itself, with Twilio routing updates and replies over SMS.
A broken thing in a unit becomes a tracked ticket and a closed-loop SMS thread. One auditable record per ticket, no one has to leave their app.
Tenant snaps photos, describes the issue, and submits a maintenance ticket from the iOS app. Unit + tenant context attach automatically.
Portfolio-wide ticket dashboard with filters by property, unit, status, and priority — including the tenant's photos and full history.
Landlord types in the web ticket. Twilio routes the update to the tenant as SMS, so follow-up communication stays tied to the same request.
Tenant SMS replies route back into the same ticket thread. One auditable record of what was said, when, and what changed.
Screenshots